Seat Exchange UK Guarantee

1. What is your buyer's guarantee?

Seat Exchange stands firmly behind the tickets sold through our system. Once a sale is complete, we guarantee that you will receive the tickets you purchased. After you receive an order confirmation from us, if for any unforeseen reason the tickets you selected are not available, Seat Exchange will work to substitute comparable or better tickets. In the unlikely event that we cannot find replacement tickets, we will refund your money. All orders placed on Seat Exchange are 100% guaranteed.

2. What is your Refund Policy?

If an event is postponed, rescheduled or abandoned please contact the event organiser to confirm the policy for each individual event. When an event is postponed for any reason (including rainouts), tickets are occasionally accepted for the rescheduled event. Any questions, contact a customer service representative at customerservice@seatexchange.com for assistance.

If an event is cancelled and not rescheduled, your transaction will be reviewed on a case by case basis. Events are sometimes cancelled. In the case of a cancellation, we will do everything we can to resolve your situation. We will contact all parties involved with information about refund options.

Please Note: You must return the original tickets to us within 10 business days of the event date if you would like to be considered for a refund.

If the tickets were lost in transit or have not arrived, you must contact us within 24 hours of the expected delivery date or at least 5 business days prior to the event. We will make every attempt to track your tickets and send them to you immediately or arrange for collection at the Ticket Office on the day of the event.

As our system is incorporated with Royal Mail, all ticket transactions are fully traceable. If you have not yet received your tickets for a future event, please contact us as without delay so we can determine their location and get them to you as quickly as possible.

3. How do you issue refunds?

We will issue a refund according to the guidelines detailed above. Refunds are issued against the same credit card we originally charged for your purchase or sent to you by cheque. Refunds to your credit card will appear on your credit card statement in accordance with the rules and regulations of your credit card issuer. Please see your card agreement for more details.