Frequently Asked Questions

Seat Exchange is a leading online secondary ticketing company, operating in both Europe and the United States. We are committed to giving Buyers the best possible access to exclusive and sold-out tickets for sports, concerts, theatre and other must see events, and for our Sellers we offer reliable and easy ways to maximise sales.

Is Seat Exchange connected to any other ticket agency?

Quite simply, no. Seat Exchange is completely independent and we allow anyone to list tickets on our website. This ensures that we can offer the widest range of tickets for our Buyers whilst making sure that every transaction is safe, secure and guaranteed for Buyers and Sellers.

Does Seat Exchange sell tickets itself?

Seat Exchange provides a marketplace for sports, music, theatre and fans of the arts to buy and sell tickets. This gives fans who cannot attend an event the chance to sell their ticket(s), whilst simultaneously giving others the chance to buy tickets, even if an event has officially sold out at the box office. We have also secured partnerships with leading sports and music organisations to provide our Buyers will a wide range of exclusive tickets.

How do I get started?

Getting started is simple. If you’re looking to buy tickets, simply select an event or category on the homepage, or search for a specific event using our Quick Search tool. If you’re looking to sell tickets, simply click Sell Tickets from any page to find the event you want to list tickets for.

You can also Sign In or access the My Account section from any page on the website. If you have any questions, just return to this page, where we have listed the most common queries, or you can Contact Us for more information.

How do I know it is safe?

Seat Exchange offers a 100% Guarantee for all users which ensures that Buyers receive their tickets for the event and Sellers get paid.

Getting started is very simple. Just use the search tools to find the match you'd like to attend. Then click on the tickets you're interested in to purchase those seats. If you have not done so already, you will be asked to sign in or if you are a new user, create an account.

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CREATING AN ACCOUNT

Why do I have to create an Account to buy or sell tickets?

When do I have to register?

How do I register for an Account with Seat Exchange?

Do I have to pay to register?

How will I know that I have successfully registered with Seat Exchange?

Can I change my email address?

Can I change my password?

What happens if I forget my password?

Why do I have to create an Account to buy or sell tickets?

Creating an account enables us to verify the information Buyers and Sellers have provided and deliver our 100% Guarantee which ensures Buyers get the tickets they purchased for the event and Sellers get paid.

When do I have to register?

Anyone can browse our extensive ticket listings on Seat Exchange, but only registered users can buy and list tickets for sale. You can register at anytime, or will also be automatically directed to the registration page when you first purchase or list tickets.

How do I register for an Account with Seat Exchange?

Registering an account with Seat Exchange is easy. Click the Sign In link on any page of the website to be directed through to the registration page. All you need to register an account is to provide your First Name, Last Name, Email Address and then choose a Password. We’ll only ask you for other information such as credit card details and billing address when you’re ready to buy or list a ticket.

Do I have to pay to register?

No, registration for Seat Exchange is free. You only pay when you find and complete the purchase or sale of your tickets. By registering with Seat Exchange, you can buy and list tickets, and also receive exclusive offers and promotions for the hottest events.

How will I know that I have successfully registered with Seat Exchange?

Once you have registered an account, we will send a message to the email account you have specified, confirming your registration and providing you with useful links to start using the website.

Can I change my email address?

We strongly advise that you don’t change your email address, as this also serves as the unique username for your account. If, in exceptional circumstances, you do need to change your email address please contact our customer service team using the Contact Us tool or by sending an email to contactus@seatexchange.co.uk

Can I change my password?

Yes, you can change your password in the My Account section.

What happens if I forget my password?

We understand that people sometimes forget their password, so Seat Exchange offers a quick and easy way to reset your password. Simply click the Forgot Your Password link and you will be asked to enter your email address. We will send you a new randomly generated password to your email account, which you can retrieve immediately to login. Once logged in, we recommend that you visit the My Account section to change this password to something more memorable.

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BUYING TICKETS

Who can buy tickets?

How do I know that buying tickets on Seat Exchange is safe?

What events are listed on Seat Exchange?

How do I find my event?

Is there any difference between using the QuickSearch tool and the Search field how do I find my event?

What can I do if I see that the details for an event are incorrect?

How do I know if there are tickets available to purchase for my event?

Why are there multiple listings of tickets available to purchase for the event I want to attend?

Why are only certain tickets available for events?

Why is there a limit on the multiples of tickets I can purchase?

If I cannot find the exact seats I want, should I wait for a seller to list them?

Why is an event listed if there are no tickets available to purchase?

Why is it not possible to buy tickets less than 5 days prior to an event?

How do I select the tickets I want for the event?

How can I see where tickets are located in the venue?

Once I have selected my tickets, are they reserved?

How are tickets priced?

Why are some tickets listed for above the face value price?

The tickets I am interested in are more expensive than most other listings. Should I still buy them?

Are there fees for buying tickets on Seat Exchange?

Do Seat Exchange prices include taxes?

Can I send tickets to someone as a present?

Why can I buy tickets for Premier League football matches on Seat Exchange?

What are 'Ticket Notes'?

What are 'Listing Extras'?

The tickets I want include a meal or hotel as part of a package. Can I just purchase the tickets on their own?

What is the Listing Expiry Date?

What payment methods can I use on Seat Exchange?

When is my card charged?

Is it safe to pay by credit or debit card?

How will the charge appear on my statement?

I have bought tickets but now cannot attend the event, what should I do?

Who can buy tickets?

Anyone can search the extensive range of tickets on Seat Exchange, but only registered users can buy tickets.

How do I know that buying tickets on Seat Exchange is safe?

Seat Exchange offers a 100% Guarantee which ensures that Buyers will receive the tickets they purchased in time for the event.

What events are listed on Seat Exchange?

Seat Exchange has thousands of Sport, Concerts, Theatre and other Exclusive events for users to Buy and Sell tickets for. We offer an extensive range and are constantly adding new events every day. If you cannot find the event you are looking for and want to suggest that we add this event to the website, please Contact Us.

How do I find my event?

There are three ways to find the event you’re looking for on Seat Exchange. If your event is listed on our home page, click the link to go directly to the tickets listed for that event. Alternatively, you can select the category for your event from any page on the website, then choose the relevant sub-category to find your event. You can also find your specific event with the QuickSearch tool, which allows you to search by event, category, venue, date range and/or day of the week.

Is there any difference between using the QuickSearch tool and the Search field how do I find my event?

Our two search tools allow you to either to simply search the name of the event, or to search in more by specifying location, dates and days of the week. If you know the name of the event you would like to attend and would like to see all the venues, or you know the venue and would like to see all the events at this venue, you can use the search tool in the top right hand corner. If you would like a more specific search including event, category, location, date range and days of the week, you can use our QuickSearch tool.

What can I do if I see that the details for an event are incorrect?

If you find an event where the date, time, location or other details are incorrect, please let us know about this by using the Contact Us tool. We answer all messages and will respond as soon as we can. We will also investigate the listing and update the relevant details based on your feedback.

How do I know if there are tickets available to purchase for my event?

If there are tickets available to purchase for an event, the ‘View Tickets’ link will be displayed next to the event name. Where this link is not displayed, we do not currently have tickets available for the event. However, sellers are listing tickets on a daily basis so please check regularly to see if new tickets have been added. If we do not have the event that you want to purchase tickets for, please visit the Contact Us section and send us a message. We will review the event and if approved will list this on the website. We will also try to find tickets for you to purchase and then email you when these tickets become available.

Why are there multiple listings of tickets available to purchase for the event I want to attend?

Seat Exchange aims to offer the widest choice of tickets to every event. There are many sellers listing tickets for all our events, at a variety of prices for different locations, which is why you will see multiple listings of tickets that you can purchase.

Why are only certain tickets available for events?

Seat Exchange provides a marketplace for fans to Buy and Sell tickets to events. Seat Exchange does not operate a box office with tickets to all sections of stadia and arenas, so we only display tickets listed for sale on our website by sellers.

Why is there a limit on the multiples of tickets I can purchase?

The multiples of which you can purchase tickets are set by the seller. For some events, we will have numerous single tickets for sale and for others sellers may specify that they only want to be sold in pairs, threes or even fours.

If I cannot find the exact seats I want, should I wait for a seller to list them?

Seat Exchange only displays tickets that have been listed for sale by sellers. We can't guarantee that any tickets may or may not be listed in the future for other sections of the venue, so if you really want to attend the event we recommend you purchase tickets from those available on the site.

Why is an event listed if there are no tickets available to purchase?

Seat Exchange provides a marketplace for users to buy and sell tickets, with new sellers registering to list their tickets all the time. We are committed to providing comprehensive event information, allowing Seat Exchange to deliver a service even when you are not interested in buying or selling tickets, but also when you want to check details such as location, date and time for an event.

Why is it not possible to buy tickets less than 5 days prior to an event?

Seats listed on Seat Exchange expire 5 days prior to the event time. This constraint exists so that tickets can be processed and delivered to you in time for the match.

How do I select the tickets I want for the event?

When you have found the event that you want to attend, select these tickets from the available list. You may see multiple tickets listed at varying prices. These will often be priced by the seller according to the seats they have listed (for example, tickets on the half-way line for a football match will usually be more expensive than those placed behind the goal or in the corners). We recommend that you check the location of the seats carefully so you can make an informed decision about the tickets you wish to purchase.

How can I see where tickets are located in the venue?

Venue maps are provided for most venues listed on Seat Exchange, so you can see where your seats are located. This will give you a good indication of where you will be sitting. If the venue is general admission/standing you will not have a reserved space and we recommend you arrive early to get a space close to the stage.

Once I have selected my tickets, are they reserved?

Once you select your tickets, they are ‘locked’ for three minutes, giving you plenty of time to complete your transaction. This means that for the following three minutes these tickets are not available for any other Seat Exchange users to buy. If you do not complete your purchase within three minutes, the tickets will be released back to the general listings and made available to everyone on the Seat Exchange website.

How are tickets priced?

The prices of the tickets sold on Seat Exchange are determined by the Seller (or the market for offers), depending on what sale method the Seller chooses. If the Seller chooses 'Fixed Price', they set the price. If the seller decides to ‘Accept Offers’, then the price is effectively determined by the market.

Why are some tickets listed for above the face value price?

Tickets are listed at the price the Seller wishes to sell them for. Seat Exchange does not impose controls on the price that Sellers can list their tickets for. We recommend that Sellers review the prices of existing listings when deciding on their price to maximise the likelihood of their tickets selling. All tickets listed by Seat Exchange on behalf of our team partners are priced at face value.

The tickets I am interested in are more expensive than most other listings. Should I still buy them?

Seat Exchange allows Sellers to list their tickets at whatever price they choose. As we’re independent, we don’t look to influence Buyers on what price they should pay for tickets. To help you when choosing tickets, we ask Sellers to provide as much information about their tickets as possible, and also provide seating charts so you can see where tickets are located in the venue.

Are there fees for buying tickets on Seat Exchange?

Seat Exchange handles your transaction and offers a 100% Guarantee for Buyers, there is a 15% fee on most transactions, in addition to the ticket price and delivery charge. All fees are shown on the final step of the purchase process for you to verify before confirming your purchase. Please keep in mind that, upon completing your purchase, all sales are final.

Do Seat Exchange prices include taxes?

All tickets prices for listings on Seat Exchange include VAT, and it is the responsibility of the Seller to pay any taxes due on the tickets. Any VAT payable on our fees is then clearly displayed on the purchase confirmation page and in your confirmation or offer email(s).

Can I send tickets to someone as a present?

Yes you can – tickets to a sporting event, concert, or evening at the theatre make a great present. To send tickets to a friend or relative, simply enter their name and address when selecting the delivery address. The billing information will be sent to you, so all details of the transaction will remain confidential. Just remember that the person receiving the tickets will need to sign for them on delivery.

Why can I buy tickets for Premier League football matches on Seat Exchange?

Seat Exchange is an Official Partner of Aston Villa, Manchester City and Celtic Football Clubs, and is authorised to sell match tickets and VIP hospitality tickets. As an Official Partner, all ticket purchases for these teams are completely legal and endorsed by the Clubs.

What are 'Ticket Notes'?

Ticket Notes are additional information provided by Sellers to Buyers specifically about the tickets they have listed, e.g. that they are seats on the aisle, or located in the centre of the venue, etc.

What are 'Listing Extras'?

Listing Extras are additional details provided by Sellers to Buyers about the entire listing they have submitted. This can incorporate a range of information – e.g. the listing also includes a parking pass, a one-night stay in a local hotel, includes VIP passes, etc.

The tickets I want include a meal or hotel as part of a package. Can I just purchase the tickets on their own?

Packages which include a hotel room, meal or other extras are offered for sale by Seat Exchange Sellers. We are not able to sell tickets (or another other element of these packages) individually.

What is the Listing Expiry Date?

The listing expiry date is the date that a ticket listing expires and is set by the seller. The latest expiry date is 5 days prior to the event. This deadline has been set to ensure that the Seller has time to send their ticket(s) to the Buyer in time for the event.

What payment methods can I use on Seat Exchange?

Seat Exchange accepts the following:

Credit Cards: MasterCard and Visa

Debit Cards: Maestro, Visa, Visa Electron, and Solo

We do not apply separate credit card fees over and above the standard Buyer Fee, so you can choose whichever method is most convenient for you without incurring additional charges from Seat Exchange.

When is my card charged?

The time that your card is charged depends on the type of purchase you are making. If you submit a purchase for a Fixed Price, your card will be authorised when you submit the purchase and will be charged when the seller confirms the transaction. On the rare occasion that the seller is not able to confirm the transaction, the authorisation will be removed from your card and you will not be charged.

If you submit an offer to buy tickets, an authorisation will be placed on your card for the value of the offer, including Buyer and Delivery Fees and any taxes on our Fees. Your card will only be charged when the Seller accepts your Offer or you accept the Seller’s Counter-Offer. If the Offer is declined or expires, the authorisation will be removed from your card and you will not be charged.

If you have any queries regarding how an authorisation affects your credit or debit card, please contact your Bank.

Is it safe to pay by credit or debit card?

Purchasing tickets from Seat Exchange using a credit / debit card is safe, secure and guaranteed. Every transaction you make is both protected, with all your details being processed confidentially and securely using 128-bit Secure Socket Layer (SSL) encryption. We use VeriSign to ensure the security of our website and your personal details. Verisign is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the internet.

How will the charge appear on my statement?

The charge for your tickets will appear on your credit or debit card statement as "Seat Exchange (Europe) Limited".

I have bought tickets but now cannot attend the event, what should I do?

List them for sale on Seat Exchange! If you purchase tickets from us for an event but at a later date realise you cannot attend, simply list the seats for sale on Seat Exchange for other Buyers to purchase. Click here to sell your tickets.

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SELLING TICKETS

Who can sell tickets?

Why should I sell my tickets?

Are there fees for listing and selling tickets on Seat Exchange?

Why must I provide my credit card details to list tickets?

How do I find my event?

What do I do if the event I want to sell tickets for is not listed?

There are currently many tickets on sale for the event, is it worth listing mine?

There are currently no tickets on sale for the event, is it worth listing mine?

What options do I have for listing my tickets?

What information should I list about my tickets?

I am selling more than one ticket. Can I choose how many I sell at one time?

What price should I charge for my tickets?

Why are other tickets listed for the event cheaper or more expensive than mine?

How long can I list my tickets for?

How long will it take to sell my tickets?

How will I know if my tickets have sold?

What do I do if I receive an Offer?

How do I send my ticket(s) to the Buyer?

Do I need access to a printer?

Will I have any other contact with the Buyer?

How and when do I get paid?

Who can sell tickets?

Anyone can view the extensive range of events on Seat Exchange, but only registered users can list their tickets for sale. Tickets are listed by individuals and are all covered by the Seat Exchange 100% Guarantee.

Why should I sell my tickets?

If you have bought or been given tickets to an even that you now cannot attend, Seat Exchange is a safe and secure way to sell your tickets to another fan. Seat Exchange offer a reliable and easy way to list your tickets, and our 100% Guarantee ensures that you will get paid if your tickets sell.

Are there fees for listing and selling tickets on Seat Exchange?

Listing your tickets on Seat Exchange is free – there is no listing fee, unlike other sites. Seat Exchange only applies a fee when you have sold your tickets. A 10% fee is applied to most transactions, which is also subject to VAT. Seat Exchange then take care of all the logistics, payment processing and customer service, ensuring that you are fully reimbursed for postage and are not affected by bank charges. All fees are shown on the final step of the listing process for you to verify before confirming your listing.

Why must I provide my credit card details to list tickets?

By providing us with your credit card details, we can confirm your identity and ensure that both the Seller and the Buyer are protected from fraudulent transactions. Your credit card will not be charged unless you fail to deliver tickets you have committed to sell . If you do fail to deliver your ticket(s), your card will be charged for any additional cost incurred by Seat Exchange to source replacement tickets for the Buyer of equal or better quality.

How do I find my event?

We provide our Sellers with an easy way to search for your event. Simply click the Sell Tickets link and use our QuickSearch tool to find the event(s) you are looking for. You can search by event, category, location, or date and then filter the results to match your criteria.

What do I do if the event I want to sell tickets for is not listed?

If you cannot find the event you are looking for, please send us a message via the Contact Us tool, and we will add your event to the website, if we are able to do so.

There are currently many tickets on sale for the event, is it worth listing mine?

If you want to list your tickets for sale, Seat Exchange is the best market to use. Remember that Buyers decide which tickets they want to purchase, so your tickets may be exactly what someone is looking for and at the price they are prepared to pay. Where there are a lot of tickets for sale, you can select a more competitive price, allowing your tickets to stand out.

There are currently no tickets on sale for the event, is it worth listing mine?

Definitely. If your tickets are the only ones listed for the event, then you have the highest chance of selling them. Seat Exchange has Buyers who are constantly searching our website for tickets to purchase.

What options do I have for listing my tickets?

There are three methods for selling your ticket(s): Fixed Price, Fixed Price and Accepting Offers, or Accepting Offers.

What information should I list about my tickets?

We recommend that you provide as many details as possible about your tickets. Buyers are more likely to purchase tickets which have lots of information about their location in the venue. You should include all relevant information, such as if your tickets are in the front row, as this will justify a higher price and increase the likelihood of your tickets being purchased.

I am selling more than one ticket. Can I choose how many I sell at one time?

Yes, you can choose to sell your tickets as singles, pairs, or as a group.

What price should I charge for my tickets?

Seat Exchange ensures that all tickets listed for every event are published on our website for Buyers and Sellers to view and compare. We recommend selling your tickets for a similar price to those in the same section/location for that event. A lower price than the average may increase your chances of a quicker sale, whilst charging more than the average could lead to your tickets not selling as quickly as some others

Why are other tickets listed for the event cheaper or more expensive than mine?

Sellers are able to list their tickets for any price that they choose. Some sellers may list their tickets for more or less than the price you have listed at. Sellers are also able to sell in a variety of locations, so other seats may be situated in a more or less attractive location.

How long can I list my tickets for?

You can list your tickets until no later than five days before the event. However, you can choose to list them for a shorter period of time if you wish. This listing period ensures that Sellers have enough time to send their tickets to the Buyer before the event.

How long will it take to sell my tickets?

There is no set time for how long your tickets might take to sell. It will depend on a number of factors, including the event you are selling for, the location of your tickets, and what other tickets are listed for the same event. To make sure your tickets have the best chance of selling, we recommend pricing them competitively compared to others on the site.

How will I know if my tickets have sold?

You will receive an email if you tickets sell, asking you to confirm the sale. You must confirm the sale as soon as possible. You will then receive details on how to send your ticket(s) to the Buyer.

What do I do if I receive an Offer?

Buyers can make an offer on your ticket(s) if you list them to accept offers. When you receive an offer, you have 24 hours to accept, reject or counter the offer. If you accept the offer, the transaction will be complete and you will receive details on how to send your ticket(s) to the Buyer. If you choose to reject the offer, the transaction will be cancelled and your tickets will be automatically re-listed for sale. If you choose to submit a counter-offer, the Buyer will have 1 hour to respond to you.

How do I send my ticket(s) to the Buyer?

You will receive an email from Seat Exchange detailing specific instructions on the process of sending your ticket(s) to the Buyer. If the tickets are to be sent by Royal Mail Special Delivery or International Signed For, you will be required to send these from your nearest Post Office and will be reimbursed for the cost. If your tickets are to be sent by FedEx International Priority, you will receive a link to print a delivery label. You must then schedule a pick up, free of charge, to send the tickets to the Buyer.

Do I need access to a printer?

For certain delivery options (e.g. FedEx) you will need access to a printer so you can create the delivery label.

Will I have any other contact with the Buyer?

No, the only contact you have with the Buyer is sending them the ticket(s). Seat Exchange manage all payments, customer service and liaise with both Buyers and Sellers so the tickets arrive in time for the event and the Seller gets paid.

How and when do I get paid?

You will receive payment for the tickets you have sold 7-10 days after delivery has been confirmed. Delivery includes where the Buyer was not in, so your payment will not be delayed, provided you have sent the correct ticket(s) to the correct address in the agreed time. Your payment will be credited via your chosen method. We currently send all payments via cheque to your preferred address, but will offer the opportunity to be paid via BACS in the near future.

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RECEIVING TICKETS

How do I receive my tickets?

What options exist for Delivery?

Do you deliver abroad?

Do I have to be home to sign for my tickets?

Can I collect my tickets from the venue?

I have moved house, how do I receive my tickets?

What should I do if the tickets are not what I ordered?

What should I do if my tickets have not been delivered?

I have lost my tickets, what should I do?

How do I receive my tickets?

Once you have completed your purchase, the tickets will be sent to you by the Seller as soon as they are available to the Delivery Address you have specified.

What options exist for Delivery?

Seat Exchange uses Royal Mail Special Delivery in the United Kingdom, and Royal Mail International Signed For or FedEx International Priority outside the United Kingdom, to ensure you receive your tickets securely and in time for the event. You can track any tickets you have purchased once they have been shipped by logging into the My Account section and selecting ‘Tickets I’ve Bought’. If you experience any problems with your delivery, please use the Contact Us tool to let us know.

Do you deliver abroad?

Seat Exchange supports an extensive list of international destinations and we are able to ship and deliver products to most European, North American, South American, African and Asian countries. Please contact us for specific questions concerning delivery.

Do I have to be home to sign for my tickets?

Yes, tickets sent by either Royal Mail or FedEx need to be signed for. If you are not at home when your tickets are delivered, Royal Mail / FedEx will leave a note confirming that they attempted to deliver with details on how to re-arrange the delivery or collect your tickets. It is your responsibility to follow up with the dispatcher to ensure you get your tickets.

Can I collect my tickets from the venue?

No, Buyers purchase tickets from Sellers, who will send you the tickets by Royal Mail Special Delivery (if you live in the United Kingdom) or by Royal Mail International Signed For or FedEx International Priority (if you live outside the United Kingdom) to the Delivery Address you selected during the purchase process. To ensure that you receive your tickets in time, all listings expire no less than 5 days before the event.

I have moved house, how do I receive my tickets?

If you have moved house or cannot receive the tickets at the Delivery Address you have specified please contact us as soon as possible using the Contact Us tool, via email at customerservice@seatexchange.co.uk or by telephone on +44 (0) 20 8896 7070. We will attempt to contact the Seller to change the address that they will send your tickets to. If your tickets have already been sent, it is your responsibility to make arrangements to collect them from the original Delivery Address you specified.

What should I do if the tickets are not what I ordered?

We recommend checking your tickets as soon as they arrive, to ensure that they are the same as you ordered. If the tickets you have received are not correct, please contact us immediately

What should I do if my tickets have not been delivered?

If your tickets were lost in transit or have not yet arrived, you must contact us within 24 hours of the expected delivery date or at least 3 working days prior to the event. We will make every attempt to track your tickets and send them to you immediately, or will contact you to make alternative collection arrangements.

As our system is incorporated with Royal Mail and FedEx, all ticket transactions are fully trackable. If you have not yet received your tickets for a future event, please login to your My Account section to check the status of your transaction. If the tracking number does not appear for your purchase, please contact us immediately so we can determine the location of your tickets and get them to you as quickly as possible.

I have lost my tickets, what should I do?

Unfortunately, Seat Exchange cannot replace any tickets lost after they have been delivered to the Buyer. We recommend placing your tickets in a safe place as soon as you receive them.

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MY ACCOUNT

What is the My Account section?

How is the My Account section structured?

What do the different tabs mean in my Action Items?

What do the different tabs mean in Buying?

What do the different tabs mean in Selling?

What do the different tabs mean in My Information?

What is the My Account section?

My Account is where you can go in and manage all of your information. All previous purchases and sales are stored here for easy access. If you need to print a receipt, find a transaction, or edit your details you can visit this section at any time. You can also edit your personal details, credit cards, payment methods and email preferences.

How is the My Account section structured?

The My Account section is separated into four sections:

Action Items: Urgent items you need to respond to, either as the Buyer or the Seller.

Buying: Information on tickets you have bought, are buying, or have offers submitted for.

Selling: Information on tickets you have sold, are selling, or have listed / delisted.

My Information: Manage your details, including addresses, credit cards, and payment methods.

What do the different tabs mean in Action Items?

The Action Items section is separated into four areas:

Buy Offers: Counter-offers from Sellers for tickets you have offered to purchase

Sell Offers: Offers you have received on your tickets

Purchases to Confirm: Listings which have been purchased by a Buyer that you need to confirm

Purchases to Deliver: Tickets you have sold which you need to send to the Buyer

What do the different tabs mean in Buying?

The Buying section is separated into two areas:

Tickets I have Bought: Tickets you have purchased with Seat Exchange

Offers to Buy: Active purchases or offers you have made

What do the different tabs mean in Selling?

The Selling section is separated into six areas:

Tickets I have Sold: Tickets you have sold on Seat Exchange

Offers To Sell: Offers currently active for your tickets

Declined Purchases: Purchases or offers you have rejected

Active: Tickets you currently have listed on Seat Exchange

Inactive: Tickets you delisted from Seat Exchange but which have not yet expired

Expired: Listings or offers that have expired

What do the different tabs mean in My Information?

The My Information section is separated into five areas:

My Info: View and edit your basic details, including name and email address

Addresses: View, edit, delete, add and set defaults for your addresses

Credit Cards: View, delete and set defaults for your credit cards

Email Preferences: Edit your email preferences

Change Password: Change your password

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TECHNICAL QUERIES

What browsers can I use to view Seat Exchange?

I am not receiving Seat Exchange emails, what should I do?

I have an MSN, Windows Live, or Hotmail account, how do I receive Seat Exchange emails?

What browsers can I use to view Seat Exchange?

Seat Exchange has been developed to work with most web browsers. We suggest you use the latest version of your preferred browser, which will improve your access to our site and also make browsing the internet faster and safer.

For optimal results for viewing Seat Exchange, we recommend:

Use Microsoft Internet Explorer, as our site is optimised on Internet Explorer

Seat Exchange also works on Mozilla Firefox 1.0 and above or Netscape Navigator 7.0 and above.

Enable JavaScript and cookies, which allows certain functions to work properly.

Allow pop-ups to ensure all information is displayed and all interactive features work properly.

I am not receiving Seat Exchange emails, what should I do?

Some email programmes reject emails from new senders. In order to ensure that you receive all emails from Seat Exchange, make sure you check your Spam Filter regularly and remove Seat Exchange from your junk email. We also recommend you check your inbox regularly to ensure it is not full.

I have an MSN, Windows Live, or Hotmail account, how do I receive Seat Exchange emails?

To ensure that all emails from Seat Exchange go to your Inbox and not your Junk Email, you’ll need to add us to your Safe Senders List. Please follow these quick steps to update your account now:

Select OPTIONS

Select MAIL, and then JUNK MAIL PROTECTION

Select SAFE LIST

Type SEATEXCHANGE.COM into the text field and click ADD

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GENERAL INFORMATION

Who are your Partners?

What is my Guarantee?

Will my details be sold or passed on to anyone other than Seat Exchange?

What are your Terms & Conditions?

What is your Privacy Policy?

Who are your Partners?

Seat Exchange is proud to be an Official Partner of the following teams. For more information on our partnerships please click on the team name:

ASTON VILLA | MANCHESTER CITY | NEWCASTLE UNITED CELTIC FC | BATH RUGBY | BRISTOL RUGBY

What is my Guarantee?

Every Seat Exchange transaction is protected by our 100% Guarantee. In addition to making your purchase or sale safe, secure and guaranteed, we also provide users with a dedicated customer service team, available 7 days a week, to answer any questions you may have.

Buyer Guarantee:

After you receive your Purchase Confirmation Email from us, we guarantee you will receive the tickets you purchased. If for any unforeseen reason the tickets you selected are not available, Seat Exchange will try our utmost to substitute comparable or better tickets for the event. In the unlikely circumstances that we cannot find substitute tickets, we guarantee to refund all your money.

Seller Guarantee:

After you receive your Seller Confirmation Email from us, we guarantee you will receive the necessary address and delivery details to send your tickets to the Buyer. We also guarantee to protect your personal data and ensure it is not shared with the Buyer. Finally, we guarantee to pay you 7-10 days after your tickets have been delivered to the Buyer, provided you have sent the correct tickets in time for the event.

Will my details be sold or passed on to anyone other than Seat Exchange?

No, Seat Exchange is committed to keeping your data secure and will not distribute or sell any of your details to any third party company or institution. This is confirmed in our Terms & Conditions.

What are your Terms & Conditions?

Our Terms & Conditions outline the agreement You are entering into with Seat Exchange to browse our website and list/buy tickets. The full Terms & Conditions can be found by clicking here.

What is your Privacy Policy?

For more information on our Privacy Policy, please click here.

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TOUGH TICKETS. MADE EASY.

Frequently Asked Questions